At Velanzo, we understand that timely and reliable delivery is an essential part of your shopping experience. This Shipping Policy explains how orders are processed, packed, and delivered, along with information about costs, timelines, and responsibilities. We believe in being open about how shipping works so that customers have a clear understanding of every step from checkout to delivery.

Order Fulfillment

Every order placed on our store goes through a systematic process to ensure it reaches you in good condition and within the estimated delivery period. Once your order is successfully placed and payment is confirmed, it enters the handling and preparation stage before shipment.

Availability

We currently ship within the United States. If your address falls outside our standard service area, you may contact us for confirmation before placing an order to ensure that shipping can be arranged.

Shipping Charges

A flat shipping charge of $20 applies to every order regardless of quantity or location within the United States. This charge is added automatically at checkout. The amount covers packaging, carrier handling, and delivery service costs.

Transparency in Costs

We do not apply hidden or additional shipping fees beyond what is clearly shown during checkout. The full shipping cost is displayed before you confirm your purchase so that you know exactly what you are paying.

Processing and Handling Time

All orders are processed within 1 to 3 business days after payment confirmation. During this time, the products are carefully inspected, packed, and prepared for shipment. Orders placed on weekends or public holidays are handled on the next working day.

Order Modifications

Once an order has entered the handling stage, changes to shipping details such as address or product selection may not be possible. Customers are advised to review all order details carefully before submitting the order to avoid delays or delivery issues.

Delivery and Transit Time

Estimated Delivery Window

After dispatch, orders are typically delivered within 2 to 5 business days depending on the delivery location and carrier schedule. Transit time may vary slightly during peak shipping periods or due to unforeseen delays beyond our control.

Total Delivery Time

When combining both handling and transit periods, the total delivery time ranges from 3 to 8 business days. This estimate includes the time required to prepare your order for shipment and the time taken for the carrier to deliver it to your address.

Carrier Services

We partner with reliable shipping carriers to ensure safe and timely delivery. Once your package is shipped, you will receive a shipment confirmation containing relevant tracking details so that you can monitor the status of your delivery.

Tracking Your Order

Tracking information is sent via email once your order has been shipped. The tracking number allows you to follow the progress of your delivery online through the carrier’s website. If tracking details are not visible immediately, please allow a short period for the carrier’s system to update.

Delivery Confirmation

Deliveries are typically made to the address provided at checkout. Once marked as delivered by the carrier, the order is considered successfully fulfilled. Customers should ensure that a safe and accessible delivery location is provided.

Delivery Issues

While most orders arrive within the estimated time frame, occasional delays may occur due to weather conditions, carrier issues, or regional restrictions. In such cases, we continue to monitor the shipment closely and provide updates when available.

Incorrect Address

If the address provided during checkout is incorrect or incomplete, it may lead to delivery failure or redirection. Velanzo is not responsible for orders that are delayed or lost due to inaccurate address information submitted by the customer.

Undeliverable Packages

If an order is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, the package may be re-shipped once the correct details are confirmed. Additional shipping charges may apply for re-dispatch.

Non-Delivery

In the rare event that a package is lost or not delivered within the expected period, customers are encouraged to contact us promptly so we can work with the shipping carrier to investigate the issue and offer a suitable resolution.

Customer Responsibility

Providing Accurate Information

It is the customer’s responsibility to ensure that all delivery details, including the name, address, and contact information, are correct at the time of checkout. Inaccurate or incomplete details may result in delays or additional handling charges.

Receiving the Package

Customers should be available to receive their orders at the provided delivery address. If no one is available, the carrier may leave a delivery notice or attempt re-delivery depending on their policy.

Return Shipping

Return Label

If a return is necessary, please refer to our Return and Refund Policy for instructions. Customers are responsible for the cost of return shipping and for generating the return label through their chosen carrier. Returns must be sent using a trackable method to ensure that the product reaches us safely.

Policy Modifications

Velanzo reserves the right to update or modify this Shipping Policy when necessary due to operational adjustments or carrier changes. The most recent version will always be available on our website. Customers are advised to review it periodically to stay informed about any updates related to shipping.

Business Details

Business Name: Velanzo
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (903) 509 5534
Business Email: info@velanzo.store
Business Address: 2633 Over St, Abilene, TX 79605, USA