Velanzo respects the privacy of every individual who visits our store or interacts with our services. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of customers and visitors. Our aim is to make sure you clearly understand how your information is managed while maintaining full transparency throughout your experience with us.

Information We Collect

Personal Information

When you make a purchase or communicate with us, we may collect certain personal details such as your name, shipping address, billing address, email address, and phone number. These details are required to process your order, provide updates about your shipment, and handle inquiries related to your purchase.

Payment Information

All payments made through our store are processed through secure third-party payment gateways. We do not store or have direct access to your full payment details, such as credit or debit card numbers. Only transaction confirmations are shared with us to verify successful payments and ensure your order is processed correctly.

Order and Communication Records

When you contact us through email or the contact form, we maintain a record of your messages and correspondence to ensure better assistance, address issues efficiently, and keep a record for support follow-up if required.

Automatically Collected Information

When you visit our website, certain non-personal information may be automatically collected such as your IP address, browser type, device information, and browsing activity. This helps us understand how visitors interact with our store and allows us to improve website performance and usability.

How We Use Your Information

Order Fulfillment

The primary use of your personal information is to process and deliver your orders accurately. This includes sending order confirmations, preparing your shipment, and updating you on delivery status.

Communication

Your contact information allows us to respond to inquiries, provide updates, or request feedback related to your shopping experience. We do not send marketing or promotional messages unless explicitly requested by the customer.

Internal Operations

Collected data may be used for internal analysis to improve website performance, ensure proper functionality, and enhance user navigation. This information also helps identify and resolve technical issues when necessary.

Sharing and Disclosure

Third-Party Services

We may share limited necessary information with third-party partners who assist in operating our business, such as shipping companies, payment processors, and service providers responsible for order management. These partners are authorized to use your information only as needed to perform their services on our behalf.

Legal Compliance

We may disclose personal information when required by law or in response to valid legal processes, such as government requests, court orders, or regulatory obligations.

Data Protection

We implement reasonable administrative and technical measures to protect your personal data against unauthorized access, alteration, or misuse. While no online system is completely free from risk, we continuously monitor and enhance our security standards to safeguard your data.

Cookies and Tracking Technologies

Use of Cookies

Our store may use cookies to improve browsing convenience, maintain your cart sessions, and analyze site traffic. Cookies are small files stored on your device to enhance website functionality. You can choose to disable cookies in your browser settings, but certain site features may not operate correctly as a result.

Analytical Tools

Anonymous data may be collected to help us evaluate visitor activity, understand page performance, and improve user experience. This data does not identify individual users and is used solely for analytical purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable legal obligations. Once information is no longer required, it is securely deleted or anonymized.

Customer Rights

Access and Correction

You have the right to request access to your personal information and correct any inaccuracies in your records. We will respond promptly to such requests after verifying your identity.

Data Removal

If you wish to have your information removed from our system, you can contact us via email. Once verified, we will delete your personal data except where retention is legally required for record keeping or dispute resolution.

Children’s Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect or store information from minors. If we become aware that personal data from a child has been collected, we will take immediate steps to remove it.

Changes to This Policy

Velanzo may update this Privacy Policy from time to time to reflect changes in legal requirements, store practices, or operational needs. Updated versions will be posted on our website with a revised effective date. We encourage customers to review this policy periodically to remain informed about how we protect and handle their data.

Contact Regarding Privacy

If you have any concerns, questions, or requests regarding your personal information or this Privacy Policy, you may contact us via email or by phone during business hours.

Business Details

Business Name: Velanzo
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (903) 509 5534
Business Email: info@velanzo.store
Business Address: 2633 Over St, Abilene, TX 79605, USA