Velanzo aims to provide customers with a smooth, safe, and transparent payment process. This Payment Policy explains how payments are handled, what payment methods are accepted, how transactions are verified, and what measures are taken to protect customer data. By placing an order on our store, you agree to the terms described in this policy.

Accepted Payment Methods

We currently accept payments through major credit and debit cards including:

• American Express
• Visa
• Mastercard
• Discover
• Paypal

Customers can select the method most convenient for them before finalizing their order.

No Cash or Offline Payments

All payments must be made online at the time of purchase. We do not accept cash on delivery, bank transfers, checks, or money orders. Orders are only processed once full payment has been successfully received and confirmed by our system.

Payment Processing

All transactions on our store are processed through trusted and secure third-party payment gateways. These gateways use encrypted communication channels to ensure that your payment data is transmitted safely between your browser and the payment provider. Velanzo does not have direct access to your complete payment information such as full card numbers or banking credentials.

Authorization and Verification

When you make a purchase, your payment method is first authorized to verify the availability of funds. Once authorization is complete, the amount is captured to finalize the transaction. This process ensures that no unauthorized payments occur and helps maintain security for both the customer and the business.

Pricing and Currency

All product prices displayed on our store are listed in U.S. Dollars (USD). Prices include applicable taxes where required by law. Additional costs such as shipping fees are calculated and displayed at checkout before payment is completed. Our standard shipping charge is $20 per order unless otherwise stated.

Price Adjustments

Prices on the website are subject to change without prior notice. The amount charged at the time of checkout reflects the final price for your order. Once the payment has been processed, price changes will not affect previously placed orders.

Payment Confirmation

After completing your payment, you will receive an order confirmation via email containing your order details and payment reference number. Please retain this email for your records, as it serves as proof of purchase.

Delayed or Failed Transactions

In the event of a failed transaction, no charges will be applied. If funds have been deducted from your account but the order has not been confirmed, please allow a short processing period for automatic reversal by your payment provider. If reversal does not occur within a reasonable time frame, you may contact us for assistance.

Security and Data Protection

Velanzo prioritizes the safety of customer information. All payment data shared during checkout is encrypted and transmitted using secure communication protocols. We do not store complete payment card information on our servers.

Fraud Prevention

To prevent unauthorized or fraudulent activity, our payment partners may perform checks during payment processing. Orders suspected of fraudulent activity may be delayed or canceled if verification cannot be completed successfully. This step ensures the safety of both the customer and the platform.

Billing Information

Customers are responsible for providing accurate and complete billing details during checkout. Incorrect or incomplete information may result in order delays or cancellation. It is important that the billing address matches the information associated with your chosen payment method.

Duplicate Charges

If you suspect a duplicate payment or incorrect billing, please contact our support team promptly. After verification, any overcharges or duplicate payments will be reviewed and addressed according to our refund procedures.

Refunds and Reversals

Eligibility for Refunds

Refunds are handled in accordance with our Return and Refund Policy. Approved refunds will be issued back to the same payment method used during purchase. The processing time for refunds may vary depending on the payment provider.

Refund Processing Time

Once a refund is approved, the payment gateway typically processes it within a 10 business days. However, depending on your bank or card issuer, it may take additional time for the funds to appear in your account.

Payment Disputes

If you encounter any issues with a payment or notice an unauthorized transaction, contact us immediately for assistance. We will investigate the matter and work with our payment partners to resolve the issue as quickly as possible.

Charge Backs

Customers are encouraged to reach out to us before initiating a charge back through their bank or card provider. We aim to resolve all payment-related disputes directly to ensure fairness and clarity for both parties.

Policy Updates

Velanzo may update or modify this Payment Policy when necessary to reflect operational, regulatory, or technological changes. The most recent version will always be available on our website. Customers are advised to review this policy periodically to stay informed about how payments are processed and protected.

Business Details

Business Name: Velanzo
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (903) 509 5534
Business Email: info@velanzo.store
Business Address: 2633 Over St, Abilene, TX 79605, USA