Q1. What is Velanzo?
Velanzo is an online store offering men’s apparel, mainly focusing on pants and casual wear through our official website.

Q2. Are all products sold by Velanzo original?
Yes, all items listed on our website are directly managed, verified, and shipped by Velanzo.

Q3. How can I place an order?
Browse the product page, choose your size and color, then click “Add to Cart” and proceed to checkout.

Q4. Do I need an account to place an order?
No, you can complete your purchase as a guest. However, creating an account allows easier order tracking.

Q5. What payment methods do you accept?
We accept major credit/debit cards and other secure online payment methods displayed during checkout or you can see at our Payment policy.

Q6. Is my payment information secure?
Yes, all payments are processed through encrypted and secure gateways to protect your personal and financial data.

Q7. Can I cancel my order after placing it?
You can cancel your order within 12 hours if it hasn’t entered the processing stage. Once shipped, it cannot be cancelled.

Q8. Can I change my delivery address after ordering?
Address changes can be made within 12 hours of placing the order by contacting our support team.

Q9. How long does it take to process an order?
Orders are processed within 1 to 3 business days before shipment.

Q10. What is the delivery time?
The total delivery time is 3 to 8 days, depending on your location and shipping carrier.

Q11. How can I track my order?
Once shipped, you will receive an email with a tracking number and link to follow your delivery progress.

Q12. Do you offer international shipping?
Currently, Velanzo ships within the United States only.

Q13. What if I don’t receive my order?
If your order hasn’t arrived within the expected time frame, contact our support team with your order number for assistance.

Q14. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging.

Q15. How do I start a return?
Contact our support team with your order number, reason for return, and photos if necessary.

Q16. Who pays for return shipping?
Customers are responsible for all return shipping costs, including the return label.

Q17. How long does it take to process a return?
Once your returned item is received, inspection and processing take 7 business days.

Q18. When will I receive my refund?
Approved refunds are issued to your original payment method within 10 business days after approval.

Q19. Are shipping fees refundable?
No, shipping fees are non-refundable as they cover the cost of delivery.

Q20. Do you offer exchanges?
We currently do not offer exchanges. You may place a new order once your refund is processed.

Q21. What if my item arrives damaged or incorrect?
Contact our support team immediately with details and photos. We will review and resolve the issue promptly.

Q22. What if I entered the wrong shipping address?
If your order hasn’t shipped yet, we can update it. Once dispatched, we cannot change the delivery address.

Q23. Can I return final sale items?
No, items marked “Final Sale” or “Non-returnable” cannot be returned or refunded.

Q24. Do you restock sold-out items?
Some popular items may be restocked. Please check our website regularly for updates.

Q25. How can I contact customer support?
You can reach us by email at info@velanzo.store

Business Details

Business Name: Velanzo
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (903) 509 5534
Business Email: info@velanzo.store
Business Address: 2633 Over St, Abilene, TX 79605, USA