At Velanzo, we value the trust our customers place in us and strive to make every purchase smooth and reliable. However, if your order does not meet your expectations, our Refund Policy clearly outlines how refunds are handled in a fair and transparent manner.

This policy applies to all purchases made directly through our official website, velanzo.store. By placing an order with us, you agree to the terms and conditions outlined below regarding eligibility, procedures, and refund timelines.

Eligibility for Refunds

A refund may be issued under the following conditions:

• The returned item meets all requirements stated in our Return Policy.
• The return has been approved by our support team after inspection.
• The item has been received at our return facility within the valid return window and in acceptable condition.
• Refunds are not issued automatically. Every returned item undergoes a careful inspection to ensure it meets our eligibility standards. Items that are used, worn, washed, altered, or damaged by the customer will not qualify for a refund.

Please note that shipping charges of $20 are non-refundable, as these cover delivery and handling costs.

Refund Process

Once your returned item has been received and inspected, you will be notified by email about the status of your refund. If approved, your refund will be processed to the original payment method used for the purchase.

Refunds are always issued to the same payment source:

• Orders paid via credit/debit card will be refunded to the same card.
• Orders paid via PayPal or other similar services will be refunded to the same account.
• For security reasons, refunds cannot be issued to a different card, bank account, or third-party payment service.

Processing Time for Refunds

After approval, please allow 10 business days for the refund to appear in your account. While Velanzo initiates refunds immediately upon approval, the posting time may vary depending on your bank or payment provider’s processing policies.

If 14 business days have passed and you have not received your refund, please check with your bank or payment provider first. If the issue remains unresolved, contact our support team for further assistance.

Partial Refunds (If Applicable)

In certain situations, only partial refunds may be granted, including:

1. Items returned with missing packaging, accessories, or tags.
2. Products received in less-than-original condition.
3. Returns received after the allowed time frame but accepted at our discretion.

In these cases, a small restocking or handling fee may be deducted, and you will be informed before the refund is processed.

Non-Refundable Circumstances

Refunds cannot be issued under the following conditions:

• Returns made without prior approval or authorization.
• Items received in damaged, worn, or used condition.
• Packages lost in transit due to untracked or improperly shipped returns.
• Products marked as final sale or non-returnable at checkout.

Shipping and handling charges.

Please ensure that you review your order carefully before completing your purchase and always contact our team before sending back any return.

Order Cancellations and Refunds

Orders can be cancelled only if they have not yet entered processing or shipping. Once an order has been shipped, cancellation is no longer possible. You may, however, request a return after receiving your order in accordance with our Return Policy.

If a cancellation is approved, a refund (excluding shipping costs) will be processed within 10 business days.

Refund Method and Currency

All refunds are processed in the same currency used at checkout. Velanzo is not responsible for currency conversion differences, foreign exchange fluctuations, or any additional bank fees applied during refund transactions.

If your payment method automatically converts currency, your financial institution or payment provider will determine the final refund amount.

Damaged or Incorrect Refunds

If you believe your refund amount is incorrect or you have not received your refund despite approval, please contact us immediately at info@velanzo.store Our team will review your case and provide assistance as quickly as possible.

Business Details

Business Name: Velanzo
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Phone: +1 (903) 509 5534
Business Email: info@velanzo.store
Business Address: 2633 Over St, Abilene, TX 79605, USA